Waiting Room Lounge has some of the hottest concerts and musical events around. But to make sure it’s fun for everyone, there are a few rules that you have to follow.

Make sure you read the rules below so you know what to expect. They will help you avoid any issues during your visit to the venue. Please note that some events may have slightly different rules and management reserves the right to modify their rules for each event.

If you have any questions, you can contact Waiting Room Lounge at (402) 884-5353 

Accessibility Policy

Waiting Room Lounge is a general admission venue for about 400+ guests. There are tables, seats at the bar, booths, and a large wide open dance area in front of the stage. Seating is available at a first come, first served basis. So if you know you’ll require seating during the event, you should try and arrive early so you can grab a seat.

For more information, or to ask about special accommodations, or questions, please call 402.554.6200. Guests should try and call for special requests at least 2 weeks before their ticketed event.

Alcohol Policy

Nebraska and Federal Law prohibits the sale of alcoholic beverages to persons under the age of twenty-one (21). So ID is required for all alcohol purchases at Waiting Room Lounge.

Guests may be limited to two alcoholic drinks per purchase per person at a time. Management reserves the right to refuse service to guests who appear to be intoxicated or who are disturbing other guests. Beer sales are set to end 45  minutes before the end of the event.

If a guest feels like it is unsafe to drive, they can ask a staff member for assistance with finding a taxi or Uber service provider.

Bag Policy

Bags are not allowed within the Waiting Room Lounge unless they meet the following requirements.

  • A bag taken to any ticketed event (including athletic events and concerts) at Waiting Room Lounge must be a transparent plastic, vinyl or PVC tote.
  • Bags must be no larger than 12 inches tall by 12 inches long by 6 inches wide.
  • Guests also may bring opaque small or clutch-sized purses/wallets not exceeding 4.5 inches tall by 6.5 inches long after proper security screening.

Management reserves the right to inspect bags. Guests refusing inspection requests may be barred entry.

Camera Policy

For most events, professional cameras or cameras with detachable lenses and flash are not permitted. Management also reserves the right to examine and prohibit the use of any camera that conflicts with policy set by the event coordinators.

Child Policy

Children must have a ticket to attend a show if a show is an all-ages events. Any show that is age-restricted may not allow a minor to attend even with a parent or legal guardian present. Age-restricted events will also require an ID.

COVID-19 Related Policy

Face masks may be required for concerts, shows, or events. Guests accept full responsibility for the risk of exposure to COVID-19 as the venue will run at full capacity with no social distancing requirements.

Please contact Waiting Room Lounge office at (402) 884-5353  for any questions relating to current COVID-19 related policy

Lost and Found Policy

If you find a lost item, please give it to event staff and they will take it to Lost and Found for you. If you lose an item during a show, you can check with event staff for assistance. Or you may call Waiting Room Lounge at (402) 884-5353  to inquire about a lost item. Please be sure to leave a detailed description of your item and complete contact information.

Waiting Room Lounge does not claim responsibility for any lost items.

Mask Policy

Face masks may be required for concerts, shows, or events. 

Please contact Waiting Room Lounge office at (402) 884-5353  for any questions relating to current COVID-19 related policy

Prohibited Items

These rules detail what is not allowed at the venue.

  • No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
  • No Smoking (this includes vaping) *The venue has a deck for smokers and non-smokers alike
  • No Outside Food or Beverage
  • No Illegal Drugs
  • No GoPros
  • No DSLR cameras
  • No Selfie Sticks
  • No Mace
  • No Backpacks
  • No Hula Hoops
  • No Glow Sticks
  • No Umbrellas (If it rains, you can ask staff about places to leave your Umbrella)
  • No Bad Attitudes

These could be subject to change per the artist request.

Waiting Room Lounge reserves the right to search anyone, and their belongings, who enter the premises.

Re-Entry Policy

There is no re-entry allowed. Please do not leave until the show is concluded.

Smoking Rules

In accordance with Omaha ordinances, smoking is prohibited in all public areas at Waiting Room Lounge including the arena and concourse. This includes vaporizers and electronic cigarettes. Please contact a member of staff for information on approved smoking areas nearby.

Ticket Policy:
For ticket information and related policies please check out the Waiting Room Lounge Tickets page.